Complaints form

Complaints must be in writing and shall be addressed to Complaints Department within 5 (Five) days of occurring. To ensure we adequately assess your complaint, ensure that your complaint is valid, complaint form is fully completed, and all supporting documentation included.

Personal details
Surname
First Names
Identity Number
Email Address
Telephone
Fax
Detail of the person against whom you are complaining
Name of person or Company
Their Address
Phone Number
IFX Client No
MT4 Account No(s)
Transaction No(s)
Date & Time that the issue arose
MM slash DD slash YYYY
Clear description of the complaint with supporting evidence to support the complaint if applicable.
How would you like your complaint to be resolved? (expected outcome)
File
Max. file size: 32 MB.

Complaints form

Personal details

Detail of the person against whom you are complaining