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Client Support

Trading and account specific enquiries: [email protected] or log a
support ticket from secure client portal for prompt assistance

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Partners

Introducing Brokers Support 08:00-16:00 GMT (Monday-Friday)
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KYC Documentation

Submit your new accountdocumentation
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Proof of payments

Manual allocations
(Allow 24 business hours)08:00-16:00 GMT (Monday-Friday)
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Complaints

Complaints must be in writing and shall be addressed to Complaints Department within
5 (Five) days of occurring. To ensure we adequately assess your complaint, ensure that
your complaint is valid, complaint form is fully completed, and all supporting
documentation included.

Submit to: [email protected]
08:00-16:00 GMT (Monday-Friday)

Client Information

iFX Profile Number Error Surname Error First name * Error Occupation Error Identity Number * Error

Date of Birth Error

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Enquiry Information

Do you have an existing IB Status with any other Broker

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* If not, we encourage you to first contact our Client Support department.

** If you answer Yes to the above question, please complete this section

Support Ticket Number * Error

Date logged Error

Please specify the outcome and reasons your query remains unresolved, as applicable * Error

Trading Complaint

MT4 Account Number (s) Error MT4 Transaction Number(s) (Deal #) Error MT5 Account Numbers Error MT5 Transaction Number(s) (Deal#) Error

Date & Time That the Issue Arose

Date Error

Time Error

Dispute Amount (Please Specify the Currency), if Applicable

Currency Error

Amount Error DESCRIPTION, FACTS AND REASONS FOR THE COMPLAINT AND HOW THIS AFFECTED YOU. Error HOW WOULD YOU LIKE YOUR COMPLAINT TO BE RESOLVED? (EXPECTED OUTCOME) Error

Non-Trading Complaint

Dates(s) of the incident(s) Error

Parties to the incident, if known Error DESCRIPTION, FACTS AND REASONS FOR THE COMPLAINT AND HOW THIS AFFECTED YOU. Error HOW WOULD YOU LIKE YOUR COMPLAINT TO BE RESOLVED? (EXPECTED OUTCOME) Error

PLEASE ATTACH ANY SUPPORTING DOCUMENTATION / EVIDENCE
THAT MAY HELP US IN THE INVESTIGATION AND RESOLUTION OF THE INCIDENT

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